FAQ
- SHIPPING & FREIGHT SERVICES
- CUSTOMS CLEARANCE & COMPLIANCE
- LOGISTICS & OPERATIONS
- SHIPPING & FREIGHT SERVICES
- CUSTOMS CLEARANCE & COMPLIANCE
- LOGISTICS & OPERATIONS
What services do you offer?
We provide air, sea, and land cargo shipping, customs clearance, freight forwarding, and last-mile delivery solutions.
How do I get started to get service?
Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
Do you handle international shipments?
Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.
What is included in the shipping process?
Our shipping process covers pickup, cargo handling, customs clearance, real-time tracking, and final delivery.
How long does shipping usually take?
Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.
Do you provide packaging services?
Yes, we offer professional packing to ensure your cargo is safe and compliant with transport standards.
Can I ship hazardous materials?
Hazardous goods are accepted with proper documentation and compliance with international safety regulations.
Do you offer door-to-door delivery?
Yes, we provide door-to-door solutions for both domestic and international cargo shipments.
What items are restricted from shipping?
Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.
Do you provide insurance for shipments?
Yes, we offer cargo insurance to protect your shipment against loss, theft, or damage.
How can I track my shipment?
By use of bill of landing number or container number.
Do you provide real-time updates?
Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
What causes delay in cargo?
Delayed maybe caused by ; vessel berthing , port congestion , vessel sailing .
Do you offer customer support 24/7?
yes we offer 24/7 customer support.
Can I get notified before delivery?
Yes arrival notices are sent to our customers.
What information do I need for tracking?
Bill of landing number or container number.
What if my cargo is lost?
We provide insurance for lost cargo.
Can I pay in multiple currencies ?
Yes you can pay with either dollar or Kenya shillings .
Can you handle customs documentations ?
Yes.
What payment methods do you accept?
We accept bank transfers, credit cards, PayPal, RTGS , swift transfers and Mpesa and corporate billing accounts for approved clients.
Do you provide shipping invoices?
Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
How do customs duties and taxes work?
Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.
Can I request a cost breakdown?
Yes
Do you offer credit terms for businesses?
Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.
How do I get a copy of my documents?
Request documents from suppliers.
Can you handle customs documentation?
Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.
Do you provide electronic billing?
Yes, we offer e-billing for faster, eco-friendly, and paperless transactions.